Stage 1. Map. Week one.
We audit the workflow that is costing you time or revenue. We look at where inquiries arrive, what your team handles by hand, and where cases stall, and we come back with a written picture of where the hours and the leads are going, plus an honest recommendation of what an agent should run first and what should stay human. This is the audit, and it stands on its own even if you never move to stage two.
