Customer

Sirius Solutions Global

Sirius Solutions Global runs medical-billing operations for US healthcare providers. Confirming a patient's insurance coverage used to mean staff sitting through hold queues by hand, all day, a slow and thankless task that capped how fast the business could grow. Our agent now makes those calls at roughly fifty verifications a day, confirms the coverage, and writes the structured result straight back into their system. The phone call is only the trigger. The real work is the writeback into the record, done cleanly every time, so the team stopped working hold music and started working the cases that need a person.

“AwaazLabs runs our insurance verification end to end. It freed our team from the repetitive calls to focus on the work that matters. The quality and the experience have been excellent.”